Refund Policy

CBCT, OPG, and other imaging scans are diagnostic medical services performed at the time of your appointment. Once a scan has been performed, the service fee is non-refundable, as the imaging and reporting work has already been completed.

You may be eligible for a full refund of your appointment fee if:

• You cancel your appointment before the scan is performed, subject to our cancellation notice period;
• A duplicate or erroneous payment was made for the same appointment or service;
• The scan could not be completed due to a technical issue or error on our part;
• An appointment is cancelled by us due to unavailability of equipment or staff at the scheduled time.

Refunds are not available once a scan has been performed and a report has been generated, or for dissatisfaction with findings reported by the radiologist, as diagnostic results reflect the patient's actual clinical condition.

Appointments may be rescheduled free of charge with reasonable advance notice. Please contact your branch directly as soon as possible if you need to cancel or reschedule, so we can accommodate other patients and avoid cancellation charges where applicable.

To request a refund, contact the branch where your appointment was booked within 7 days of payment, including your name, appointment date, and payment reference. We will review your request and respond within 5–7 business days.

Approved refunds are processed back to the original method of payment and may take 7–14 business days to reflect, depending on your bank or payment provider.

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

For refund or cancellation queries at our Wakad center, contact imagingdentalsolutions@gmail.com or +91 73879 07012. For Chinchwad, contact imagingdentalchinchwad@gmail.com / +91 82084 59727. For Dombivali (TOMOSCAN), contact tomoscan2022@gmail.com / +91 98903 78366.