Privacy Policy

To provide diagnostic imaging services, we collect:

• Personal information: name, age/date of birth, gender, contact number, email address, and address provided at the time of booking or registration.
• Medical and diagnostic information: referring dentist details, clinical history relevant to the scan, CBCT/OPG scan images, radiology reports, and related diagnostic records ("Patient Health Information").
• Appointment information: branch selected, appointment date/time, and payment/billing details for the service availed.
• App and device information: if you use our mobile app, we may collect device identifiers, app version, crash logs, and usage analytics to maintain and improve the app.
• Website usage data: IP address, browser type, and pages visited via cookies and similar technologies.

• Scheduling, confirming, and managing your imaging appointments;
• Performing CBCT/OPG scans and generating accurate diagnostic reports;
• Sharing scan results and reports with your referring dentist or treating clinician;
• Billing, invoicing, and payment processing for services rendered;
• Sending appointment reminders, report-ready notifications, and service updates;
• Improving our website, app, and center operations;
• Complying with applicable healthcare, medical record-keeping, and legal obligations.

We do not sell patient or personal information. We may share it only with:

• Your referring dentist / treating clinician, to whom scan results and reports are shared as part of the diagnostic service you requested;
• Radiologists and reporting specialists engaged by us to review and prepare your diagnostic report;
• Service providers supporting appointment booking, hosting, payment processing, or app analytics, under confidentiality obligations;
• Legal or regulatory authorities, where required by applicable law.

Scan images, reports, and personal information are stored using reasonable administrative, technical, and physical safeguards to protect against unauthorized access, alteration, disclosure, or loss. Access to Patient Health Information is restricted to authorized clinical and administrative staff involved in your care.

We retain diagnostic images, reports, and associated records for the period required under applicable medical record-keeping regulations, or as long as necessary to support your ongoing care, whichever is longer.

Our website and app may use cookies or similar technologies to remember preferences and understand usage patterns. You can manage cookie preferences through your browser settings.

You may request access to, correction of, or a copy of your diagnostic reports and personal information held by us, subject to applicable law and our record-keeping obligations. To make a request, contact the branch where your scan was performed using the details below.

Where imaging services are provided for a minor, information is collected and used only with the consent and involvement of a parent or legal guardian, solely for the purpose of the diagnostic service requested.

We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. The “Last updated” date at the top of this page reflects the most recent revision.

For privacy-related queries at our Wakad center, contact imagingdentalsolutions@gmail.com or +91 73879 07012. For Chinchwad, contact imagingdentalchinchwad@gmail.com / +91 82084 59727. For Dombivali (TOMOSCAN), contact tomoscan2022@gmail.com / +91 98903 78366.